In the first step you can mail the claim ([email protected]), but then Meta may not acknowledge receipt of it. Stiftung Warentest recommends waiting three days for feedback, after which all that remains is the hard copy and the good old registered letter with acknowledgment of receipt, which you have to send to the Meta European headquarters in Ireland.
The cost of this varies by weight. In addition to the international postage fee for letters (from € 1.10), there is € 3.50 for international registered mail and € 2.20 for a return receipt. By standard letter, everything costs 6.80 €.
If dead still manages to wriggle, then 6.80 euros is gone. But you don’t have to take action right away. According to Stiftung Warentest, the claim for damages is time-barred By the end of 2024 at the earliest.
