Customers face problems with flexible tariffs

Problems arise again and again when querying and redirecting data related to electricity consumption.

With smart electricity meters (Smart counters) becomes possible as a customer Flexible electricity tariff to get. Power consumption is determined by “subscription”. 15 minute intervals Collected and transported.

The provider that offers flexible electricity tariffs for a long period is strings. With the “hourly” tariff, electricity prices are adjusted hourly, and with the “sunny” tariff, hourly electricity prices can also be fed back. Photovoltaic systems Settlement. The following applies to both tariffs: Consumption is billed at one Monthly statement. This is a huge advantage for energy customers as they have a regular overview of their energy Energy costs to have.

Data queries are not working

But customers always report problems with them Inquiry about electricity consumption data It comes from network operators and the data is not transmitted to the strings in a timely manner. In a conversation with Futurezone, a client tells us what happened to him. Moved Marcus M. (name changed, known to editors) moved to Lower Austria in February, to a house that already had a smart meter pre-installed. Activating smart meter values ​​“took a long time,” he says. “There was no meter data for the alternative provider I chose until August,” M. says.

“In my opinion, introducing smart meters is pointless… I would like to use flexible hourly rates, but that doesn’t work without meter data. I hope everything will be billed correctly at some point…” says the now desperate customer, He himself works in the IT sector.

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Human manual error is the reason

When asked by Futurezone, Netz NÖ confirmed that the customer had encountered an error transferring data. “When it comes to major data cleansing, there is one manual error It happened. The good thing is that no data was lost and it is now working again net nope. It’s unforgivable that no one noticed this for so long. They say they would also like to apologize for the lack of communication. M has asked regularly since February, and has repeatedly received new and sometimes original answers from Netz NÖ. No one seemed to check this until we asked.

Problems in other federal states too

M. is not the only one affected by these data transfer difficulties. In July, there were numerous reports on the LTE forum of affected people whose billing data was not sent to Uttar by the network operators. “I’ve been with Awtar since April 1st and I haven’t received the bill yet. I’ve already checked in three times, but… Styrian electronic networks Simply do not pass on the data. I also asked right there, but it fell on deaf ears and was put off or ignored. “It’s actually unbelievable that such a thing exists,” one user wrote on the forum.

Awatar has to wait for data and provide funds

We also have Oattar askedWhether such issues occur frequently today and how alternative energy providers can address them. Cases where the settlement does not work for more than a few months are in “Low single-digit percentage range“, is it[called”Inprinciplesuchproblemshappenfromtimetotimebutnetworkoperatorsareimprovingundercontrolbuttherearealso”clustersofproblems”withsomenetworkoperatorsNetworkoperatorscancertainlyassesstheexactcauseofproblemsbetterthanwecanInsuchasituationwehavetowaitfordataandcannotissueinvoicestocustomerseventhoughwealreadyhavetopayfortheenergycosts[يُدعى”منحيثالمبدأ،تحدثمثلهذهالمشكلاتمنوقتلآخر،لكنمشغليالشبكاتيتحسنونتحتالسيطرةولكنهناكأيضًا”مجموعاتمنالمشكلات”معبعضمشغليالشبكاتمنالمؤكدأنمشغليالشبكاتيمكنهمتقييمالسببالدقيقللمشاكلبشكلأفضلممانستطيعفيمثلهذهالحالة،يتعينعليناانتظارالبياناتولايمكنناإصدارفواتيرللعملاء،علىالرغممنأنهيتعينعلينابالفعلدفعتكاليفالطاقةSimon Schmitz, CEO of Awattar opposite the future area.

According to the law, network operators are obligated to provide data. “But sometimes it fails Technical factsSmith says. This is confirmed by Netz Lower Austria, where people are often forced to intervene in technical systems that were not intended for this purpose, just because there are certain legal regulations that make it necessary. “Where there are people, mistakes happen,” says Neitz-Noh. In any case, such problems will not be caused by smart meter devices.

“We are generally positive that operations at network operators as well as cooperation between suppliers and network operators continue to improve,” says Awattar’s Schmitz.

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