Transavia employees are very concerned about the chaos in Schiphol caused by new handling company Viggo. Employees write this in a fire letter to management.
The new handling company has proven unable to load and unload luggage on time in recent weeks, resulting in many flights leaving without bags. Figo also carried passengers with hours of waiting until their luggage finally appeared on the belt. According to the workers, the company lost “a lot of money” in terms of compensation and baggage dispatch.
The problems also lead to great frustration among travelers. At the beginning of August, for example, an aggressive passenger was arrested in the baggage hall in Schiphol. The man was upset because he had to wait hours for his bag.
Transavia has been working with Viggo since this year, which does the company’s ground handling work, such as loading and unloading baggage and unloading passengers. Previously, Transavia was handled by the parent company KLM.
‘Reputation is at stake’
In the fire letter, sent by the FNV union on behalf of its members, the employees call on the Transavia administration to quickly solve the problems. NH Nieuws quotes from the letter: “We want to know from management how operational issues will be resolved in the short term, to ensure that Transavia’s good name is fixed as much as possible.”
The FNV wants to hear in two weeks how the administration will solve the problems. Transavia has not yet responded to the letter and questions from the regional radio.
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